Technology Specialists IC3 à Microsoft

Technology Specialists IC3

São Paulo, São Paulo, Brazil
  • São Paulo, São Paulo, Brazil

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  • Job number 1171335
  • Date posted Sep 28, 2021
  • Travel 0-25 %
  • Profession Technology Sales
  • Role type Individual Contributor
  • Employment type Full-Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
The reinvention of business processes represents a bold bet for Microsoft in accelerating our growth in commercial cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their business to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
The Technical Specialist - Dynamics 365 Customer Engagement (CE) is an accomplished solution seller with a proven track record of discovering customers articulated and unarticulated needs, selling the value of the proposed solution and driving business outcomes for our customers.
The Technical Specialist collaborates with the deal team to define the solution strategy that highlights our differentiation to empower every organization to achieve their desired business outcomes; effectively demonstrates and proves the capabilities of Dynamics 365 Customer Engagement solutions by articulating relevant and compelling business case examples built on value-based messaging.

Responsibilities

Develop the solution strategy that will support the customer’s digital transformation.
Lead solution presentations, demonstrations, workshops, proof of concepts to prove to our customers the capabilities of Microsoft's solutions and services, and how we can empower them to achieve their business outcomes. Exemplify presentation excellence for both virtual and onsite deliveries.
Specialize in one, or possibly more than one, of the following solution areas: Marketing, Sales, Customer Service and/or Field Service.
Feedback sales, technical, competitive, security blockers to accelerate Dynamics 365 Customer Engagement sales and customer usage. Shape current and future products, marketing strategies, and customer centricity ideas through your feedback. Remove solution sales blockers.
Win the solution decision at customers for Dynamics 365 Customer Engagement opportunities and usage scenarios, through tailoring your message to different audiences and stakeholders, bringing ideas, challenging our customers, engaging with them to highlight our differentiation, and guide them in decision making.
Orchestrate and lead the solution team which includes internal teams and our partners to build and showcase a differentiated solution that focuses on the value the solution.
Continually learn and maintain your technical, sales, professional skills and competitive readiness. Remain current on the latest technology and trends for your area of expertise.
Actively participate in the pre-sales community; share best practices, support peers and leverage the efforts of others to broaden your impact and empower others.
Lead and/or coordinate cloud security, privacy, and compliance discussions that address our customers’ compliance and regulatory needs.

Qualifications

Experience Required:
  • Minimum 3-5+ years’ of applicable workload expertise with one or more of the following: technical presales, post sales consulting or relevant company/customer IT application implementation or management
  • Driving and designing a solution strategy as part of the overall opportunity lifecycle
  • Extensive collaboration with technical pursuit teams designing cloud-based customer solutions
  • Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
  • Proven success demonstrating differentiated solution value and competitive advantage
  • Delivering customer-facing technical workload demonstrations to enterprise decision makers
  • Desirable but not required – workload certifications/degrees

Deep understanding of:
  • Business solutions (CRM/ERP) workload expertise in one or more of the following: Sales, Marketing, Customer Service, Field Service, Supply Chain, Manufacturing, Retail/Commerce and/or Finance and how these solutions help customers achieve their desired business outcomes
  • Power Platform workloads expertise in one or more of the following: Power BI, Power Apps, Power Automate
  • Business value tech selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs
  • Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems

Desired skills:
  • Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
  • Customer-centric mindset with demonstrated passion for delivering customer value
  • Ability to bring innovative technical solution ideas to customer problems
  • Experienced problem solver able to thrive in a fast-paced environment
  • Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks


  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Resources


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